Policies

We respect our customers and want to protect them. These policies were instituted to keep your information safe and to insure that the actions of one user do not interrupt service to Charisma Studios and its customers as a whole.

Abuse Policy - Designed to protect our customer and Charisma Studios. This policy insures against hateful, unjust, or criminal activities that could potentially hamper our systems and access to your web pages.

Billing Policy - This document provides information regarding the Charisma Studios billing policy. This document contains details of the procedure on how and when you are billed.

Copyright Statement - Our copyright statement is here to provide a use of content agreement applicable to any visitors browsing the Charisma Studios Website or any content produced by Charisma Studios.

Privacy Policy - The privacy statement was established to keep you informed on exactly how business is conducted at Charisma Studios. It explains issues such as security, your choices of when and how you wish to be contacted by Charisma Studios, where to go for current information, and how to contact Charisma Studios.

Terms of Service - For any other information not expressed above, please consult the Charisma Studios Terms of Service agreement.

Abuse Policy
The acceptable conduct policy (the "Policy") for Charisma Studios services is designed to help protect Charisma Studios and its customers, and the Internet community in general from irresponsible, or in some cases, illegal activities.

Charisma Studios customers shall not, nor shall they permit or assist others to abuse or fraudulently use Charisma Studios Services, including but not limited to the following:

1. Sending unsolicited e-mail that causes complaints from the recipients of such unsolicited e-mail
2. Mailbombing (sending large quantities of unwanted or unsolicited e-mail to individual e-mail accounts; a.k.a. "Spamming")
3. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "spoofing")
4. Obtaining or attempting to obtain service by any means or device with intent to avoid payment
5. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Charisma Studios customers, Charisma Studios, and its end-users by any means or device
6. Knowingly engage in any activities that will cause a denial-of-service (e.g., synchronized number sequence attacks) to Charisma Studios, any Charisma Studios customers or end-users
7. Using Charisma Studios Services to interfere with the use of the Charisma Studios network by other customers or authorized users, or in violation of the law or in aid of any unlawful act.
8. Each Charisma Studios customer is responsible for their own actions and, by accepting service from Charisma Studios, is agreeing to abide by this Policy.

As stated in the terms and conditions for Charisma Studios Services, Charisma Studios has the right to terminate the account of an offending customer or take other action as Charisma Studios deems appropriate without notice (e.g., address filtering).

Charisma Studios reserves the right to modify this policy at any time, and without warning.

Billing Policy
This document provides information regarding the Charisma Studios billing policy. This document contains details of the procedure on how and when you are billed.

Web Development Billing Procedures
Charisma Studios offers varies options to pay for our web development services. For billing information or payment email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Hosting Billing Procedures
Charisma Studios offers 1 month, 12 month, 24 month and 36 month Billing cycles to all customers. For billing information or payment email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Personal or Company Check - Payments are considered late 15 days after the due date and the account will be suspended. If your account is suspended due to non-payment there is a $200 reinstatement fee. We are sorry, as of now we do not accept any other method of payment.

Disk Usage - If you exceed you allowed disk usage for your account you will be billed a rate of $5.00 per 100 MB. Your disk usage is calculated by the average amount of space you have used each day in a calendar month. Please remember that the following items count against your disk usage. (all directories/files in your home directory, all directories/files in your anonymous FTP directory, your mailbox(es), and any database that you might be using)

Data Transfer - For accounts that use a set data transfer limit, Charisma Studios charges $10 per 500MB should you exceed your allowed data transfer. If you exceed your data transfer limits, you will be automatically billed. Please pay close attention to use data transfer by watching your logs.

Refund Policy - Each of Charisma Studios' web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup fees and overages. There are no refunds on prepaid amounts after the 30 day money back period has elapsed.

All cancellations must be received in writing as per the deadlines indicated; postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation. There are no refunds on a la carte services, shared servers, dedicated servers or server co-location.

Reinstatement Fees - Any account that is suspended due to non-payment will incur a $200 reinstatement fee. Accounts are suspended upon 15 days past due.

Accounts are completely removed from our servers upon 30 days past due and the account will be referred to our collection agency.


Copyright Statement
Copyright © 1997-2011 Charisma Studios 1405 Royal Maple Dr., Cumberland, Ontario, Canada K4C 1E5 All rights reserved.

Note that any product, process or technology described in the document may be the subject of other Intellectual Property rights owned by Charisma Studios and on another party are not licensed hereunder.


THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON -INFRINGEMENT.

THIS PUBLICATION MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE PUBLICATION. Charisma Studios MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME.

For further information on Intellectual Property matters contact Charisma Studios at 1-866-424-2427.

Any questions or bug reports regarding this service should go to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Privacy Policy
Charisma Studios has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: CharismaStudios.com.

This site contains links to other sites. CharismaStudios.com is not responsible for the privacy practices or the content of such other web sites.

Our site may use an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the
customer when necessary. Financial information that is collected is used to bill the user for products and services.

Charisma Studios does not divulge any customer information to third parties, and all information is secured on our servers. This insures that our customers data is safe, and only Charisma Studios and the customer know the data that they have entered to our system.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us.


Terms of Service
1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE

Charisma Studios, owned and operated by Charisma Studios. ("Charisma Studios"), is provided to you ("Client") under the terms and conditions of this Charisma Studios Terms of Service (TOS) and any operating rules or policies that may be published by Charisma Studios. The TOS comprises the entire agreement between Client and Charisma Studios and supersedes all prior agreements between the parties regarding the subject matter contained herein. BY COMPLETING THE REGISTRATION PROCESS, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THE TOS.

2. DESCRIPTION OF SERVICE

Charisma Studios is providing Clients with the capability to operate a website using Charisma Studios equipment, connected to a shared or dedicated Internet connection, and to send and receive electronic mail ("email") via pop mail on Charisma Studios' own system, along with limited Unix shell access. Charisma Studios will charge Client for this Service. Client must: (1) provide all equipment, including a computer and modem, necessary to establish a personal connection to the Internet; (2) provide for own access to the Internet and pay any telephone service fees associated with such access.

In consideration for this Service, Client agrees to:

(1) provide certain current, complete, and accurate information about Client as prompted to do so by the Service and

(2) maintain and update this information as required to keep it current, complete and accurate.

All information requested on original sign up shall be referred to as registration data ("Registration Data"). Furthermore, Client grants Charisma Studios the right to disclose to third parties certain Registration Data about Client and Service Account in the aggregate; however, such disclosures will exclude Client's name, mailing address, email address, account and phone number, unless:

(1) Client expressly directs Charisma Studios, or any other person Client may specifically designate to disclose such information through the Service as provided by the Service or

(2) Charisma Studios is required to disclose such information by any applicable law or legal process served on Charisma Studios.

If any information provided by Client is inaccurate, Charisma Studios retains the right to terminate Client's account, rights to use the Service and keep any fees collected for the Service.

3. MODIFICATIONS TO TERMS OF SERVICE

Charisma Studios may change the terms and conditions of the TOS from time to time. Upon any change in the terms and conditions of the TOS, Charisma Studios will notify you through electronic mail. By continuing to use the Service, you agree to be bounded by the changes. You may terminate your use of the Service at any time without refund.

Client's continued use of the Service constitutes an affirmative:

(1) acknowledgment by Client of the TOS and its modifications; and

(2) agreement by Client to abide and be bound by the TOS and its modifications.

4. MODIFICATIONS TO SERVICE

Charisma Studios reserves the right to modify or discontinue the Service with or without notice to Client. Charisma Studios shall not be liable to Client or any third party should Charisma Studios exercise its right to modify or discontinue the Service.

5. PRIVACY POLICY

Email is not private correspondence between the sender and the recipient.

It is Charisma Studios' policy to respect the privacy of its Clients. Therefore, in addition to the privacy of registration data as discussed in Section 2 above, Charisma Studios may monitor, edit, or disclose the
contents of a Client's private communications only when required to do so by law or in the good faith belief that such action is necessary to:

(1) conform to the edicts of the law or comply with legal process served on Charisma Studios; (2) protect and defend the rights or property of Charisma Studios; or (3) act under exigent circumstances to protect the personal safety of its Clients or the public.

Client acknowledges and agrees that Charisma Studios neither endorses the contents of any Client communications nor assumes responsibility for any threatening, libelous, obscene, harassing or offensive material contained therein, any infringement of third party intellectual property rights arising therefrom or any crime facilitated thereby.

Client acknowledges and agrees that certain technical processing of email messages and their content may be required to:

(1) send and receive messages;

(2) conform to connecting networks' technical requirements;

(3) conform to the limitations of the Service; or

(4) conform to other similar requirements.

6. Client ACCOUNT, PASSWORD, AND SECURITY

Once you become a Client of the Service, you shall receive a password and an account. You are entirely responsible if you do not maintain the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities which occur under your account. You may change your password at any time.

Client agrees to immediately notify Charisma Studios of any unauthorized use of Client's account or any other breach of security known to Client.

7. DISCLAIMER OF WARRANTIES

Client EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT Client's SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS AND "AS AVAILABLE" BASIS. Charisma Studios EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Charisma Studios MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES Charisma Studios MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.

Client UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA UPLOADED, DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT Client'S OWN DISCRETION AND RISK AND THAT Client WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO Client's COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE UPLOAD OR DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

Charisma Studios MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICE OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY Client FROM Charisma Studios OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

8. LIMITATION OF LIABILITY

Charisma Studios SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASE OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF Client's TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF Charisma Studios HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. NO RESALE OR COMMERCIAL USE OF THE SERVICE

Client agrees not to resell or make any commercial use of the Service, without the express consent of Charisma Studios.

10. EMAIL MESSAGE STORAGE AND OTHER LIMITATIONS

Charisma Studios assumes no responsibility for the deletion or failure to store email messages.

Charisma Studios has set no fixed upper limit on the number of messages a Client may send or receive through the Service; however, Charisma Studios retains the right, at Charisma Studios' sole discretion, to determine whether or not Client's conduct is consistent with the letter and spirit of the TOS and may terminate Service without warning or refund if a Client's conduct is found to be inconsistent with the TOS.

12. Client CONDUCT

Client is solely responsible for the contents of his or her transmissions through the Service.

Client's use of the Service is subject to all applicable local, provincial, national and international laws and regulations.

Client agrees:

(1) to comply with Canadian law regarding the transmission of technical data exported from Canada through the Service;

(2) not to use the Service for illegal purposes;

(3) not to interfere or disrupt networks connected to the Service; and

(4) to comply with all regulations, policies and procedures of networks connected to the Service.

The Service makes use of the Internet to send and receive certain messages; therefore, Client's conduct is subject to Internet regulations, policies and procedures. Client will not use the Service for chain letters, junk mail, spamming or any use of distribution lists to any person who has not given specific permission to be included in such a process.

Client agrees not to transmit through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Client further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, provincial, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited.

Client shall not interfere with another Client's use and enjoyment of the Service or another entity's use and enjoyment of similar services.

Charisma Studios may, at its sole discretion, immediately terminate Service should Client's conduct fail to conform with these terms and conditions of the TOS.

13. INDEMNIFICATION

Client agrees to indemnify and hold Charisma Studios, its parents, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Client's use of the Service, the violation of this TOS by Client, or the infringement by Client, or other user of the Service using Client's computer, of any intellectual property or other right of any person or entity.

14. TERMINATION

Either Client or Charisma Studios may terminate the Service with or without cause at any time and effective immediately. Charisma Studios shall not be liable to Client or any third party for termination of Service.

Should Client object to any terms and conditions of the TOS or any subsequent modifications thereto or become dissatisfied with the Service in any way, Client's only recourse is to immediately: (1) discontinue use of the Service; (2) terminate Account; and (3) notify Charisma Studios of termination.

Upon termination of the Service, Client's right to use the Service and Software immediately ceases. Client shall have no right and Charisma Studios will have no obligation thereafter to forward any unread or unsent messages to Client or any third party.

15. NOTICE

All notices to a party shall be in writing and shall be made either via email or conventional mail addressed to Charisma Studios, 1405 Royal Maple Dr., Cumberland, Ontario, Canada K4C 1E5. Charisma Studios may broadcast notices or messages through the Service to inform Client of changes to the TOS, the Service, or other matters of importance; such broadcasts shall constitute notice to Client.

16. PROPRIETARY RIGHTS TO CONTENT

Client acknowledges that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to Client by the Service ("Content") by Charisma Studios or Charisma Studios's Advertisers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws; therefore, Client is only permitted to use this Content as expressly authorized by the Service or the Advertiser. Client may not copy, reproduce, distribute, or create derivative works from this Content without expressly being authorized to do so by the Service or the Advertiser.

17. LAWS

The TOS shall be governed by and construed in accordance with the laws of the province of Ontario, including its conflict of law provisions.

Client and Charisma Studios agree to submit to the exclusive jurisdiction of the courts of the province of Ontario, with the original venue being in Cumberland.

If any provision(s) of the TOS is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Charisma Studios' failure to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Charisma Studios in writing.

Client and Charisma Studios agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

The section titles in the TOS are solely used for the convenience of the parties and have no legal or contractual significance.